§ Customer care / Last updated September 2026
Shipping & delivery
Where we deliver, how long it takes, and what happens at customs.
01Where we deliver
We deliver across Qatar, to the rest of the GCC, and internationally.
02When your order leaves
Orders placed late in the day, on a Friday or on a public holiday are processed the next working day.
03What it costs
The delivery charge is calculated at checkout from the destination and the number of tyres, and is shown in full before you pay.
04Your tyres arrive unfitted
What arrives is a new tyre, still labelled, ready to go to whoever works on your bike. Fitting and balancing are not part of the order.
Keep it out of the sun while it waits, and do not let anything heavy rest on it.
05Tracking
We email a tracking reference when your order leaves us. If it has not arrived within the window above, tell us through the contact page, with your order number, and we will chase the courier.
06Customs and duties on international orders
Orders outside Qatar may attract import duty, tax or customs handling charges in the destination country. These are set by that country, are not included in what you pay us, and are the recipient's responsibility. A parcel refused at customs and returned to us is refunded less the shipping we paid.
07Damaged on arrival
Check the parcel before signing for it. If it arrives damaged, photograph it before opening and tell us within 48 hours. See our Return and refund policy.